Training Services We Offer

Introduction and Overview

Detailed below are the training and skills development services we offer to business and professional associations, sporting and leisure clubs, community groups, charities and other not-for-profit organisations. 

High Quality Training from the BEST in the Business

If your not-for-profit organisation requires staff training, Kevin Cahalane is one of the most highly respected training professionals in Australia.

‘Thanks to Kevin and his Member Service Excellence workshop I had all the tools I needed to deliver the service I believed our members expected from their membership. Previously I had lots of ideas and felt I was on the right path but this workshop pulled it all together and allowed me to set targets and goals. So much so that I received a promotion the next day because I believed in what I could achieve. Thanks Kevin, keep up the good work.’
Georgie Hinchley
Membership Service Manager

Below are some of the training courses that Kevin offers. All of his training is tailored 100% to the client's requirements.

  • Member Service Excellence for your entire team. How to be the best in member relationships, handling complaints and adding value to every member experience. For an example of a membership service excellence training program, please visit here.
  • Member Relationship Management training for Industry Associations who manage field sales/business development teams. Planning, establishing and building relationships, consultative selling skills and relationship management - topics tailored 100% to your organisation. For an example of a training program please visit here.
  • Selling Memberships. How to involve your entire team in this process. Turning every inbound caller, event attendee and web enquiry  into prospects and turning prospects into members.
  • Conducting telemarketing campaigns for success. Every aspect is covered - follow through strategies, keep-in-touch strategies, renewals/reactivation strategies … all conducted in a planned, systematic way. Please visit here for further details and a case study of what can be achieved by harnessing the power of the telephone.
  • Leadership and coaching skills for the continued growth and satisfaction of your team.
  • 'A good leader inspires people to have confidence in them … a great leader inspires people to have confidence in themselves.'

Visit our e.resource learning centre for an overview of ‘do it yourself’ training programs – designed for the NfP Industry, highest quality materials and attractively priced.

Visit here for testimonials from a range of highly satisfied clients from within the Industry.